Refund Policy

Refund Eligibility

You are eligible for a full refund if:

• You request the refund within 7 days of your purchase date
• This is your first purchase of the plan you're requesting a refund for
• You have not previously received a refund for the same plan

Plans Covered

Our refund policy applies to:

• Pro Plan - Both yearly and lifetime licenses
• Business Plan - Both yearly and lifetime licenses
• Agency Plan - Both yearly and lifetime licenses

The Free plan does not require a purchase and therefore refunds do not apply.

How to Request a Refund

To request a refund:

1. Contact our support team at refunds@readypos.com or through our contact form
2. Include your order information:
   • Email address used for purchase
   • Order ID or transaction ID
   • Purchase date
3. Tell us why: While not required, feedback helps us improve

Processing Time

Once we receive your refund request:

• We'll confirm receipt within 1 business day
• The refund will be processed within 3-5 business days
• You'll receive the refund via your original payment method within 5-10 business days (depending on your bank)

After a Refund

When your refund is processed:

• Your license will be deactivated
• You'll lose access to updates and support
• The plugin will continue to function on your site, but won't receive updates
• You can redownload and continue using the Free plan if desired

Exceptions

Refunds are not available in the following cases:

• Requests made more than 7 days after purchase
• Repeat purchases of the same plan (refund abuse)
• License violations or Terms of Service breaches
• Renewals (you must cancel before renewal date to avoid charges)

Subscription Cancellations

For yearly subscriptions:

• You can cancel anytime from your customer portal
• Cancellation takes effect at the end of your current billing period
• No prorated refunds for unused portions of your subscription
• You retain full access until the end of your paid period

Upgrades and Downgrades

Upgrades: When you upgrade to a higher plan, you'll be charged the prorated difference for the remainder of your billing period.

Downgrades: When you downgrade, the change takes effect at the end of your current billing period. No partial refunds are provided.

Contact Us

Have questions about our refund policy?